These Terms & Conditions govern the use of bekerja.id, the patient dashboard, the nurse portal and all services provided by PT Bekerja Berinovasi Bertalenta ("bekerja", "we"). By creating an account, placing an order or applying as a partner, you confirm that you have read, understood and agreed to these Terms & Conditions and our Privacy Policy. The Indonesian version prevails if there is any difference in interpretation.
1. Our services
- Home care: elderly caregivers, medical nurses, babysitters, post-surgery & stroke nurses, physiotherapy and disability companions who come to your home.
- Teleconsultation: online consultations with doctors and psychologists.
- bekerja connects you with nurses and health professionals we have screened and verified, and manages schedules, care reports and payments.
- bekerja is not an emergency service. In a medical emergency, call 112 / 119 or go to the nearest emergency room immediately.
- Health information on the site (articles, health glossary, AI-assisted risk check) is educational and not a substitute for a doctor's diagnosis or advice.
2. Accounts
- You must be at least 18 years old and legally competent to create an account.
- The data you provide must be accurate, complete and kept up to date.
- You are responsible for keeping your password confidential and for all activity on your account. Contact us immediately if your account is used without permission.
- We may deactivate accounts that breach these Terms & Conditions, provide false data or misuse the service.
3. Placing orders
- Orders are placed through the dashboard. The price shown when ordering is an estimate; the final price is confirmed by our team after the order is reviewed (for example if special equipment or handling is needed).
- An order takes effect once our team has confirmed the schedule and nurse and the invoice has been paid as required.
- You must give honest and complete information about the patient's condition, including infectious diseases, allergies and special needs. Incorrect information may endanger the patient and the nurse and may be grounds for cancelling the service.
- If you order for someone else, you confirm that you are authorised to act on behalf of the patient or their family.
4. Payment
- Payment is made by transfer to the official PT Bekerja Berinovasi Bertalenta bank account shown on the payment page, followed by uploading the transfer receipt. Never pay into anyone's personal account, including a nurse's.
- Service invoices must be paid within 48 hours of being issued, and voucher/digital product purchases within 24 hours. Invoices that pass the deadline may be cancelled.
- Nurse meal allowance (if the patient does not provide meals) is paid directly to the nurse and is not included in the bekerja invoice.
- Vouchers, loyalty points and promo codes are subject to the terms of each programme and cannot be exchanged for cash unless stated otherwise.
5. Cancellation, replacement & refunds
- New orders that have not been paid can be cancelled by you from the dashboard.
- Cancellation of orders that have been paid or have started is requested through customer service. Refunds are processed according to the time of cancellation and the part of the service already delivered, and our team will inform you.
- If a nurse is unable to attend, we will try to provide an equivalent replacement. You may also request a different nurse if you have a reasonable objection.
6. User obligations
- Treat nurses and health professionals with respect, safely and humanely, including providing adequate rest time and space as agreed.
- Do not ask nurses to perform actions outside the scope of the service or their competence, or actions that break the law or professional ethics.
- Do not engage in violence, harassment or discrimination. We may stop the service immediately if a nurse's safety is at risk.
- Arrangements or payments made directly with nurses outside bekerja are not covered by our guarantees, care reports or nurse replacement.
7. Teleconsultation
- Consultations are carried out by doctors or psychologists who hold an STR/SIP licence and have been verified by us.
- Teleconsultation has limitations because there is no physical examination; the health professional may advise you to visit a health facility in person.
- Sessions that are missed without notice may be treated as completed.
8. Partners
- Partner applicants must provide genuine and accurate data and documents (ID card, diploma, STR/SIP). Falsified data or documents will lead to the application being rejected or the partnership being terminated, and may be reported to the authorities.
- Partnership terms (fees, schedules and code of conduct) are set out in a separate agreement.
9. Intellectual property
The "bekerja" brand, logo, design, text and site content belong to PT Bekerja Berinovasi Bertalenta or its licensors and may not be used for commercial purposes without written permission. Reviews and testimonials you submit may be displayed on the site.
10. Limitation of liability
- We strive to screen, train and monitor our partners well. However, care outcomes are also affected by the patient's condition. To the extent permitted by law, our liability is limited to the value of the service paid for the relevant order.
- We are not liable for delays or failures caused by force majeure (natural disasters, large-scale network outages, government policy), or for losses resulting from inaccurate patient information.
- Incidents during the service can be reported through the dashboard or customer service and will be followed up transparently.
11. Changes to these Terms & Conditions
We may change these Terms & Conditions. If there are important changes, you will be asked to read and accept the new version before continuing to use the dashboard.
12. Governing law & dispute resolution
These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any dispute will first be settled amicably. If no agreement is reached within 30 days, the dispute will be settled through a consumer dispute settlement body or the competent district court, in accordance with the law.
13. Contact us
- PT Bekerja Berinovasi Bertalenta
- Address: Klumpukan, Seloboro, Salam, Magelang 56484
- Email: halo@bekerja.id
- WhatsApp: +628992991777