From chat to care within 24 hours
How bekerja works
No complicated apps, no long forms. Everything starts with a single WhatsApp message.
1
Tell us your needs
± 5 minutes
Chat with us on WhatsApp and tell us about your family's situation — who needs care, any special needs, and your preferred schedule. Our team listens first; we don't jump straight to selling.
✓Free & no commitment
✓Replies within minutes (08.00–21.00 WIB)
✓Medical questions answered by our nursing team
2
Receive caregiver recommendations
± 2–6 hours
Based on your needs, we select the most suitable verified caregiver — complete with their profile, experience, and certifications. You make the decision.
✓Full profile: experience, certificates, reviews from previous families
✓Ask for alternatives if it's not a match
✓Introductory video call available beforehand
3
Caregiver arrives at your home
From day +1
The caregiver arrives on the schedule you set, brings basic equipment, and starts day one with a short assessment together with your family.
✓Day one: condition assessment & routine planning
✓Handover of family needs & preferences
✓Basic care equipment provided by us
4
Monitor & relax
Every day
You receive daily reports on your loved one's condition, activities, and progress. Our support team stands by whenever adjustments are needed.
✓Daily reports via WhatsApp
✓Support team on standby 7 days a week
✓Regular evaluations & care-plan adjustments
✓
Free caregiver replacement
Not a match with your caregiver? We'll find a replacement at no extra cost, until you find the right fit.
✓
Substitute caregivers on standby
If your caregiver is unavailable, we prepare a verified substitute so care is never interrupted.
✓
No binding contracts
Start from a single day. Extend, reschedule, or stop at any time — with no penalties.
Common questions about the process
How soon can a caregiver start?
Usually the day after you approve our recommendation. For urgent needs, let us know in the chat — we'll try for the same day.
Can I choose the caregiver myself?
Yes. We send you candidate profiles and you make the decision. You can also do an introductory video call before day one.
What if my needs change along the way?
Just let our support team know. The schedule, type of service, or caregiver can be adjusted at any time.
Is there a consultation fee?
None. The initial WhatsApp consultation is completely free with no commitment.